Earlier this year, Servco Toyota Service Center became the first service operation to be awarded the Kodawari 2.0 Certification in the State of Hawaii.
The Kodawari 2.0 is a program of guidelines that ensures a Toyota Dealer will consistently deliver a standard of accurate, high quality service, to meet customer’s expectations. The term “Kodawari” means “something that a person persists in doing”, and a dealer is certified after it has been confirmed that they have successfully implemented 100% of the Kodawari standards. Kodawari Certified Dealers have enjoyed improvements in their customer satisfaction index (CSI), employee opinion survey (EOS) scores, as well as financial results.
Toyota Hawaii held a small award celebration with Servco Executives and members of Toyota Motor Corporation via Microsoft Teams. Servco Toyota Service Center was presented with a Certification Award from Toyota Motor Corporation and a Paddle from Servco Auto Distribution.
Congratulations, Servco Toyota Service Center!