“As a community, we have stood strong together and supported those in need, exemplifying the true Aloha spirit. We have witnessed so many inspiring acts of kindness, which reminds us that in tough times we are better together.” Our Chairman & CEO, Mark Fukunaga, joins Hawaii Business Magazine for a follow up interview as part of its “Restarting Hawaii” virtual interview series.
Please describe how and when you are conducting your return to your offices and other physical locations.
While it seems Hawai‘i has gotten past the immediate health crisis for now, it is still important to take precautions as we slowly open back up for business. At Servco, most of our automotive dealerships are now open seven days a week and we continue to implement our face mask and social distancing policies for all team members and guests. We are also continuing our deep cleaning and sanitization procedures in all areas, including our showrooms, vehicles, and facilities.
For our customers who may prefer to shop from home, in April we launched an omnichannel platform that creates a seamless online and in-store vehicle purchasing journey. Our new platform will allow customers to purchase a Toyota, Lexus, Subaru or pre-owned vehicle from Servco without having to step foot in a dealership if they choose.
We’ve also received overwhelmingly positive feedback from our Servco team members who have been working from home for the past few months. To continue promoting the health and safety of our team members (including the encouragement of work-life balance), we are adopting more flexible work from home policies on a more permanent basis.